FAQ

Frequently Asked Questions (FAQ)

Welcome to the ELORIS FAQ page. Here you'll find answers to the questions we receive most often. If you can't find the information you're looking for, please contact our customer support team at elsupport@elorisfashion.shop.

Ordering

How do I place an order?

Browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Can I modify or cancel my order?

Orders may be modified or canceled within 12 hours of purchase. Once an order enters processing, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. Once your order has been placed successfully, you'll receive a confirmation email with your order details.

Shipping

How long does shipping take?

  • Processing Time: 1–3 Business Days
  • Shipping Time: 7–15 Business Days (depending on destination)

Delivery times may vary during holidays or due to customs processing.

Do you ship internationally?

Yes. ELORIS ships to many countries worldwide.

How can I track my order?

Once your order has shipped, you'll receive an email containing your tracking number. Tracking information may take up to 48 hours to become active.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached.

How do I request a return?

Please email elsupport@elorisfashion.shop with:

  • Your order number
  • Your full name
  • The item(s) you'd like to return
  • The reason for your return

How long do refunds take?

Approved refunds are issued to your original payment method. Most banks process refunds within 5–10 business days.

Products

How do I choose the correct size?

Each product page includes a Size Guide to help you choose the best fit. If you're between sizes, we generally recommend selecting the larger size for added comfort.

Will the product colors match the photos?

We make every effort to display colors accurately. However, slight differences may occur due to monitor settings and lighting conditions.

Are your products true to size?

Most products fit true to size. We recommend checking the size chart provided on each product page before ordering.

Payments

What payment methods do you accept?

We accept major payment methods available at checkout, including secure credit/debit cards and other supported payment options.

Is my payment secure?

Yes. All transactions are encrypted and processed through secure payment providers to ensure your information remains protected.

Customer Support

How can I contact ELORIS?

You can reach us anytime via:

Email: elsupport@elorisfashion.shop
Phone: +61 448 830 969

Our customer support team typically responds within 24 business hours.

What are your customer service hours?

  • Monday – Friday: 9:00 AM – 6:00 PM (GMT+10)
  • Saturday: 10:00 AM – 4:00 PM (GMT+10)
  • Sunday & Public Holidays: Closed

Still Need Help?

If your question isn't answered above, please don't hesitate to contact us.

ELORIS
Website: https://elorisfashion.shop/
Email: elsupport@elorisfashion.shop
Phone: +61 448 830 969