Return and refund policy

Return & Refund Policy

Last updated: July 2026

At ELORIS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed.
  • In original condition with all tags attached.
  • Returned in the original packaging whenever possible.
  • Not damaged by misuse or improper care.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Underwear and intimate apparel.
  • Swimwear without hygiene liners.
  • Gift cards.
  • Final sale or clearance items.
  • Customized or personalized products.

How to Request a Return

To begin a return, please contact our customer support team before sending any items back.

Email: elsupport@elorisfashion.shop

Please include:

  • Your order number.
  • Your full name.
  • The item(s) you wish to return.
  • The reason for your return.
  • Photos if the item is damaged or incorrect.

Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. Please provide clear photos so our support team can resolve the issue promptly.

Depending on the situation, we may offer:

  • A replacement item.
  • A partial refund.
  • A full refund.

Refund Process

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please place a new order after your return has been approved.

Order Cancellation

Orders may be cancelled within 12 hours after purchase.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was shipped.
  • The product arrived damaged.

We recommend using a trackable shipping service, as ELORIS is not responsible for packages lost during return transit.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank.

If you still have not received your refund after completing these steps, please contact us at elsupport@elorisfashion.shop.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us.

ELORIS
Website: https://elorisfashion.shop/
Email: elsupport@elorisfashion.shop
Phone: +61 448 830 969